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Privacy Policy

Our Privacy Policy is also available in PDF Format.

Privacy Policy on Outside Links
Links to other websites found on this website are provided to assist in locating information. The links between this website and another do not constitute a product or program endorsement. Friends and Family Credit Union does not assume responsibility for the content of the websites found at these links, or beyond, and does not attest to the accuracy or propriety of any information located there. When linking to another site, the member is doing so at their own risk and becomes subject to the privacy and link policy of that website.

Procedures for opening a new account (Patriot Act)

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

Mobile Banking Privacy Notice
The mobile banking app may collect personal information from you or your financial institution, such as your first and last name, address, e-mail, User IDs, telephone number, and social security number when you create an account and use. This information could include your address or contacts (e.g. to make P2P (peer to peer) payments using Zelle or other payments functionality). We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.

 

Privacy Notice

Friends and Family Federal Credit Union PRIVACY POLICY DISCLOSURE

FACTS
WHAT DOES FRIENDS AND FAMILY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

WHY?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

WHAT?
The types of personal information We collect and share depend on the product or service You have with Us.
This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Payment history and credit card or other debt

The mobile banking app may collect personal information from you or your financial institution, such as your first and last name, address, e-mail, User IDs, telephone number, and social security number when you create an account and use. This information could include your address or contacts (e.g. to make P2P (peer to peer) payments using Zelle or other payments functionality). We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.

HOW?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Friends and Family Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Does Friends and Family Credit Union Share? YES
Can you limit this sharing? No

For our marketing purposes - to offer our products and services to you.

Does Friends and Family Credit Union Share? YES
Can you limit this sharing? No

For joint marketing with other financial companies.

Does Friends and Family Credit Union Share? YES
Can you limit this sharing? No

For our affiliates’ everyday business purposes - information about your transactions and experiences.

Does Friends and Family Credit Union Share? NO
Can you limit this sharing? We don’t share

For our affiliates’ everyday business purposes - information about your creditworthiness.

Does Friends and Family Credit Union Share? NO
Can you limit this sharing? We don’t share

For non-affiliates to market to you.

Does Friends and Family Credit Union Share? YES
Can you limit this sharing? YES

TO LIMIT OUR SHARING

Call 330-832-1371 #4 and our menu will prompt you through your choice(s).

Please note: If you are a new customer (member), we can begin sharing your information 30 days from the date that we sent this notice. When you are no longer a customer (member), we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

QUESTIONS? Call 330-832-1371 #4

WHO WE ARE

Who is providing this notice?
Friends and Family Credit Union

WHAT WE DO

How does Friends and Family Credit Union protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Friends and Family Credit Union protect my personal information?
We collect your personal information, for example, when you

  • Apply for a loan or give us your income information
  • Open an account or deposit money
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates’ everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you
  • State laws and individual companies may give additional rights to limit sharing

What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.

DEFINITIONS

Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies. Friends and Family Credit Union has no affiliates.

Nonaffiliates
Companies related by common ownership or control. They can be financial and non-financial companies. Nonaffiliates we share with can include mortgage companies, insurance companies, and direct marketing companies.

Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Friends and Family Credit Union does not engage in joint marketing.

Friends and Family Credit Union, Inc.
3920 Erie St. S., Massillon, OH 44646
2905 Whipple Ave. N.W, Canton, OH 44708
46 Federal Ave. NW, Massillon, OH 44647
Phone: 330-832-1371

 

Website Privacy Notice

Our Privacy Notice is an important part of our commitment to provide you with the best financial and client service possible. We believe it is essential to clarify how Friends and Family Credit Union uses collected information, the benefits of such use and the way information is protected against unauthorized access and use. Your concern about the security of information relating to you and your accounts is understandable and we want to assure you that we are continuously taking steps to safeguard your personal information. It is also essential that you know that we do not sell customer lists or individual customer information to any third parties.

Each member relationship at Friends and Family Credit Union is built on trust. We have implemented policies, procedures and controls to help safeguard and prevent unauthorized disclosure of non-public personal information, as well as detect any such unauthorized disclosures. Friends and Family Credit Union employees are trained to handle member matters and maintain confidence in a manner consistent with applicable laws and this notice. In addition, only employees actively engaged in the discharge of assigned duties involving customer information are authorized to access that information.

Friends and Family Credit Union has taken reasonable measures to ensure that the information and data presented on this website is accurate, appropriate and up to date. While every effort is made to maintain the accuracy and utility of this information, Friends and Family Credit Union makes no express or implied warranty regarding such information or data, and hereby disclaims all legal liability and responsibility to persons or entities that use or access this site and its content, based on their reliance on any information or data obtained through this website.

Information on this website is not intended to constitute and should not be considered as legal or financial advice, nor is it intended to substitute for obtaining legal or financial advice from competent, appropriate and independent legal counsel or financial advisor. This website content is not designed or intended to provide authoritative financial, accounting, investment or other professional financial advice which may be reasonably relied on by its readers. If expert assistance in this area is required, the services of a qualified professional should be retained.

Links to Other Websites
This Friends and Family Credit Union website provides links to other websites for convenience and informational purposes only. You will see a disclosure on our site that alerts you when you are leaving our website. Linked sites are not under the control of Friends and Family Credit Union, and Friends and Family Credit Union is not responsible for the contents of any linked site or any link contained in a linked site, or changes or updates to such sites. Inclusion of such links in the Friends and Family Credit Union website does not imply endorsement by Friends and Family Credit Union of the site, its content, advertisers or sponsors. For your protection, we recommend that you review the separate privacy notices provided on these linked websites. External sites may contain copyrighted materials with restrictions on use and reuse, whereby permission for use or reuse must be obtained from the original source, not from Friends and Family Credit Union. 

Use of "Cookies" on This Website to Collect Data
Friends and Family Credit Union is strongly committed to protecting and maintaining the privacy of your non-public, personal information. Our information gathering and dissemination practices for this site are described as follows. Friends and Family Credit Union automatically collects and stores the following information when you visit our website:

  • Date and time your request was received
  • Your Internet Protocol (IP) address, or the address of your Internet Service Provider (ISP)
  • Specific resource on Friends and Family Credit Union website that was accessed as a result of the request or application
  • Content of any sent or received cookie*

*Some parts of the Friends and Family Credit Union website may use a "cookie," which is a file placed on your computer hard drive that allows the Friends and Family Credit Union server to log the pages you use in the Friends and Family Credit Union website to determine if you have visited the site before. It also stores your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content. No personal identifying information is captured by the cookie. This information is used by the Friends and Family Credit Union server to provide certain website features during your visit. You can set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. By rejecting a cookie, some of the features available on the site may not function properly.

Other than the automatic data collection activity described above, this site collects no personally identifiable information. When you knowingly and voluntarily provide personal, non-public information, such as when you complete data fields on a loan application, you have chosen to make an exception to the automatic data collection as described.

Information We Share
We may share public and non-public personal information concerning your transactions and experience within Friends and Family Credit Union and related organizations. This sharing of information is intended to help us offer financial products and services we believe would benefit you and facilitate the servicing of your accounts. You have a choice as to whether or not you want this information shared with Friends and Family Credit Union-related organizations. If you prefer that we not share this information, you may opt out by writing to us at Friends and Family Credit Union, Attention: Compliance Officer, 2043 E. Prospect Rd., Ashtabula, Ohio 44004. Please provide your name, address and account number(s).

Other non-public personal information may be shared with service providers who assist us in servicing your accounts and preparing and/or delivering financial services and products to you on our behalf. Examples of such third-party service providers include check printers, data processors, deposit or loan account service providers, check verification services, and credit reporting agencies.

Information we collect, as described above, may also be shared with companies that perform marketing services on our behalf or with other financial institutions with whom we have joint marketing agreements. This allows us to offer a variety of financial products and services we endorse and believe you may find beneficial. These companies we do business with agree to keep such information confidential and are prohibited from disclosing such information to anyone for any other purpose. We do not, and will not, share your information with non-financial companies for the purpose of allowing them to market their products and services to you.

Friends and Family Credit Union does not disclose any non-public personal information about you to any other third parties except as permitted or required by law. We do not share medical or health insurance information, nor will we disclose medical information to unaffiliated third parties unless you have instructed us to do so in writing.

Information about Friends and Family Credit Union member accounts may be reported to credit bureaus. Late payments, missed payments, or other defaults on your accounts may be reflected in your credit report.

Notice Regarding Children's Information
We respect the privacy of children and comply with the practices under the Children's Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from children.

Email Communications
When you choose to identify yourself to Friends and Family Credit Union and provide an email address as an accepted communication channel, you are consenting to Friends and Family Credit Union using the information you provide, including personally identifying information, in accordance with this notice, unless you expressly state in the email your objection to any use(s). This may include the transmission of service communications such as welcome letters, billing reminders, technical service information and security announcements. Since general email is not secure and may be intercepted or viewed by others, you should refrain from sending confidential or private information via email.

Information Security Standards
Friends and Family Credit Union continually updates and improves our security standards and procedures to help protect against anyone gaining unauthorized access to your confidential information and to prevent fraud. We maintain physical, electronic and procedural safeguards that comply with federal standards. Our associates have an appropriate level of access to your personal information in order to perform their jobs and provide you with the best financial products and services possible. We do work with law enforcement officials to pursue any individuals who either fraudulently access or attempt to access or use information. We are continually looking for new technology to further enhance the security of this information. Through appropriate checks and balances built into procedures.

 


 

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©2024 Friends and Family Credit Union

Accessibility: Friends and Family Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 330-832-1371. All products and services available on this website are available at the Friends and Family Credit Union office. This site may be utilized for authorized purposes only. Unauthorized access or use is not permitted and constitutes a crime punishable by law. Activity on this site is monitored for security purposes. 

This site may be utilized for authorized purposes only. Unauthorized access or use is not permitted and constitutes a crime punishable by law. Activity on this site is monitored for security purposes.