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Online Banking

Online banking

Online BankingAccess your account from our home page or anywhere there is Internet access with our free Online Banking service.

We introduced a new and improved Online Banking experience on October 20, 2022. To log into your account for the first time after this date, please use your existing username and the last six numbers of your Social Security Number.

If you have any questions about our home banking site, we are here to help. Call 330-832-1371, option 4, and our member service representatives will assist you.


Receive your monthly account statements electronically with E-statements. E-statements offer several benefits over traditional paper statements.

  • Faster than standard mail
  • Archived for future reference
  • Available 24/7 to view and print
  • Earth-friendly (uses no paper)
  • Prevents I.D. Theft (More secure than mail)
  • Helps your credit union save postage

Opt-in to receive E-statement in Online Banking or at any branch.

Online Bill Pay

Use Online Bill Pay and pay your bills directly from you checking account. Save money on postage and save time by making payments at your convenience, 24/7. Includes unlimited transactions and no service charge.

  • Save money on stamps and trips to the post office because payments are online
  • Save money on checks by submitting your payments electronically
  • Save time by setting up payees to organize the people and places you pay each month
  • Pay all your bills anywhere, anytime
  • Safety and security with every transaction. Online bill pay delivers peace of mind to you.
  • Protect against check fraud with electronic payments instead of unsecured mail
  • Guard against identity theft from lost or stolen checkbooks, bills and statements

ART Telephone Banking

Access your accounts 24 hours a day through our telephone audio response system by calling 330-832-4384. Check account balances, see cleared checks, review deposits, transfer funds, and more.


Reorder Checks Online

Harland Clarke - Reorder ChecksYou can reorder your Friends And Family checks online through our partner Harland Clarke. It takes just a few clicks and you can select from hundreds of designs and accessories to fit your personal style. Reorder checks online


MasterCard SecureCode protects your online purchases

MasterCard SecureCodeMasterCard SecureCode is a private code for your MasterCard debit account that you can use when you’re shopping online. Only you and Friends And Family Credit Union know what your code is – retailers aren’t able to see it. So you can trust that your transactions get independent approval every time. More than 350,000 online retailers support transactions made with SecureCode. Look for the logo when you’re providing your payment information. The best way to pay on the internet®. Sign up now.

Online Banking Security Tips

Create a strong password for your online banking account. A strong password:

  • Includes at least 8 characters, and ideally 12 characters.
  • Does not contain your user name, real name, or company name.
  • Does not contain a complete word.
  • Is significantly different from previous and related passwords.
  • Contains characters from each of the following four categories: uppercase letters, lowercase letters, numbers, and symbols (&, *, %, etc.).

Install an antivirus and anti-spyware software on your computer and keep it up-to-date with the latest releases. We recommend several free software products, including Spybot Search and Destroy and Malwarebytes.

Take extra care when accessing your account from a public access computer (including your office computer). Always:

  • Log off when you are done.
  • Verify any “Remember Me” boxes are NOT checked.
  • Delete your temporary files and browsing history when done.
  • Do not leave the computer unattended when logged in.
  • Be aware of ’snoops’ who could read your information.