Accessibility Policy
Friends and Family Credit Union strives to provide exceptional service for all of our members. As such, we provide access to all of our banking services for people with disabilities. To support this commitment of making Friends and Family Credit Union accessible for all, we offer the following services and resources for our members in full compliance with the Americans with Disabilities Act Accessibility Guidelines:
Physical Accessibility
Friends and Family Credit Union’s banking facilities and ATMs are available to all members. Therefore, to ensure access we provide the following physical accessibility features:
Audio/Braille-Enabled ATMs
All of the Friends and Family Credit Union ATMs feature a braille keypad and are audio-enabled with voice guidance, which allows visually and auditory – impaired members to conduct ATM transactions by providing instructions through a headset or via braille instructions. Headsets need to be provided by members and are not available at branches or ATMs. Additionally, to ensure the security of members utilizing the audio-enabled features of our ATMs, such ATMs are equipped with privacy screens and/or features that render the ATM screen blank for greater security.
Our ATMs also meet the height and reach requirements of the ADA Accessibility Guidelines. Friends and Family Credit Union regularly audits the accessibility functionalities of our ATMs to ensure continued compliance with all applicable state and federal ADA regulations and requirements.
Barrier-Free Banking Facilities
We work to ensure our branches are compliant with the standards of the Americans with Disabilities Act (ADA) and all the accessibility guidelines. We regularly review our branches and other facilities for accessible parking spaces, walkways, entrances and lobby areas, as well as accessible teller counters, safe deposit vaults and other amenities.
Website / Virtual Accessibility
Friends and Family Credit Union is committed to ensuring our website is accessible for all of our members and website visitors. Some of the ways we are increasing website accessibility include:
Ability to Modify Text / Image Size
Most web browsers allow for users to adjust the text and image size of web pages for easier viewing, especially for members with decreased vision capabilities. Get instructions for modifying the size of web page text and images.
Use of Cascading Style Sheets (CSS)
The use of CSS follows the principle of separating content from the presentation of our website pages. If members have difficulty reading these web pages because of the fonts or colors, the CSS can be disabled on the web browser being used. Get instructions for most web browsers.
Use of Alternative Text Descriptions for Images
For members who are visually impaired, we actively use “alt text” descriptions with all of our images, which is compatible with text-to-speech software and allows website visitors with visual disabilities to have an accurate experience when they visit our site.
Adobe® Portable Document Format (PDF) Files
Some of the information on our website is provided in a PDF format. We recommend the use of Adobe Acrobat® Reader® v. 6.0 or higher, which comes installed with Read Out Loud, a Text-to-Speech (TTS) tool. This software is able to read text that is contained in the document window. Download a free copy of the latest Adobe Acrobat Reader®.
We recommend users keep their web browsers up-to-date to take advantage of the latest technologies available to them with our website. For more information on the browsers our website supports, please view our Disclosures page.
As new technologies and information systems emerge, Friends and Family Credit Union will work to evolve and improve our website and other electronic channels to meet the needs of those with disabilities.
Auxiliary Aids for Communication
To communicate effectively with our members, we are committed to providing the following auxiliary aids:
Telecommunications Devices for the Deaf (TDD)
Our Member Connect Call Center has a process in place to accept TDD calls for members that utilize these devices. Members can reach the Member Connect Call Center during our regular hours by calling 330-832-1371.
Assistance with Reading or Completing Paperwork
For members who are visually impaired, our branch staff can read paperwork and other literature aloud, as well as assist in completing forms and other paperwork. Documents can be enlarged via enlarged photocopies or on an employee’s computer screen for the member to read. Members can also request to have documents emailed to them.
For members who are hearing impaired, our branch staff can provide written communications explaining our products, services, procedures and other relevant information.
If you encounter any barriers to access at any of our branch locations, ATMs or any aspect of our website, please contact our staff:
Phone: 330-832-1371
Mail:
Friends and Family Credit Union, Inc.
3920 Erie St. S., Massillon, OH 44646