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Mobile & Online Banking
With Friends and Family’s mobile and online banking services and our free mobile app, managing your finances is easy and convenient, allowing you to access your accounts, pay bills, and transfer funds anytime, anywhere.
Get Our Free Mobile App
You can download our free mobile app for fast access to your accounts on your smartphone and tablet.
Search for Friends and Family CU in your app store.
Online Banking
Online Banking is a free and secure service that allows you to access your Friends and Family Credit Union accounts at any hour, day or night. Access to Online Banking is available on the left side of every page in our website, and is available via your computer, tablet and smartphone.
You can access accounts, pay bills, apply for loans, transfer funds, and complete other tasks. To enroll, stop by our branch or call us with questions.
To log into Online Banking, click on the “LOG IN” button at the top of any page.
Online Bill Pay
Use Online Bill Pay and pay your bills directly from your checking account. Save money on postage and save time by making payments at your convenience, 24/7. Includes unlimited transactions and no service charge.
- Save money on stamps and trips to the post office because payments are online
- Save money on checks by submitting your payments electronically
- Save time by setting up payees to organize the people and places you pay each month
- Pay all your bills anywhere, anytime
- Safety and security with every transaction. Online bill pay delivers peace of mind to you.
- Protect against check fraud with electronic payments instead of unsecured mail
- Guard against identity theft from lost or stolen checkbooks, bills and statements
ART Telephone Banking
Call 330-832-4384
Access your accounts 24 hours a day through our telephone audio response system by calling 330-832-4384. Check account balances, see cleared checks, review deposits, transfer funds, and more.
E-Statements
Receive your monthly account statements electronically with E-statements. E-statements offer several benefits over traditional paper statements.
- Faster than standard mail
- Archived for future reference
- Available 24/7 to view and print
- Earth-friendly (uses no paper)
- Prevents I.D. Theft (More secure than mail)
- Helps your credit union save postage
Opt-in to receive E-statement in Online Banking or at any branch.
Reorder Checks Online
You can reorder your Friends And Family checks online through our partner Harland Clarke. It takes just a few clicks and you can select from hundreds of designs and accessories to fit your personal style.
Online Banking Security Tips
CREATE A STRONG PASSWORD / SECURITY CODE
Create a strong password for your online banking account. A strong password:
- Includes at least 8 characters, and ideally 12 characters.
- Does not contain your username, real name, or company name.
- Does not contain a complete word.
- Is significantly different from previous and related passwords.
- Contains characters from each of the following four categories: uppercase letters, lowercase letters, numbers, and symbols (&, *, %, etc.).
USE SECURITY SOFTWARE
Install an antivirus and anti-spyware software on your computer and keep it up to date with the latest releases. We recommend several free software products, including Spybot Search and Destroy and Malwarebytes.
USING PUBLIC COMPUTERS
Take extra care when accessing your account from a public access computer (including your office computer). Always:
- Log off when you are done.
- Verify any “Remember Me” boxes are NOT checked.
- Delete your temporary files and browsing history when done.
- Do not leave the computer unattended when logged in.
- Be aware of ’snoops’ who could read your information.
Online Banking FAQs
Is Online Banking Safe?
Yes, Online Banking utilizes SSL 128-bit encryption for your protection.
What is SSL?
The Secure Sockets Layer (SSL) is a security protocol used by Web browsers and Web servers to help users protect their data during transfer. An SSL Certificate contains a public and private key pair as well as verified identification information. When a browser (or client) points to a secured domain, the server shares the public key with the client to establish an encryption method and a unique session key. The client confirms that it recognizes and trusts the issuer of the SSL Certificate. This process is known as the “SSL handshake” and it can begin a secure session that protects message privacy and message integrity.
What is 128-bit encryption and how does it protect my account?
Encryption is a mathematical process of coding and decoding information. Encryption ensures that information is scrambled in transit so that only the intended recipient can decode it. The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key. Like a longer password, a larger key has more possible combinations. In fact, 128-bit encryption is one trillion times stronger than 40-bit encryption. At current computing speeds, a hacker with the time, tools, and motivation to attack would require a trillion years to break into a session with 128-bit encryption.