Privacy and Other Policies

Website Privacy Notice

Our Privacy Notice is an important part of our commitment to provide you with the best financial and client service possible. We believe it is essential to clarify how Friends and Family Credit Union uses collected information, the benefits of such use and the way information is protected against unauthorized access and use. Your concern about the security of information relating to you and your accounts is understandable and we want to assure you that we are continuously taking steps to safeguard your personal information. It is also essential that you know that we do not sell customer lists or individual customer information to any third parties.

Each member relationship at Friends and Family Credit Union is built on trust. We have implemented policies, procedures and controls to help safeguard and prevent unauthorized disclosure of non-public personal information, as well as detect any such unauthorized disclosures. Friends and Family Credit Union employees are trained to handle member matters and maintain confidence in a manner consistent with applicable laws and this notice. In addition, only employees actively engaged in the discharge of assigned duties involving customer information are authorized to access that information.

Friends and Family Credit Union has taken reasonable measures to ensure that the information and data presented on this website is accurate, appropriate and up to date. While every effort is made to maintain the accuracy and utility of this information, Friends and Family Credit Union makes no express or implied warranty regarding such information or data, and hereby disclaims all legal liability and responsibility to persons or entities that use or access this site and its content, based on their reliance on any information or data obtained through this website.

Information on this website is not intended to constitute and should not be considered as legal or financial advice, nor is it intended to substitute for obtaining legal or financial advice from competent, appropriate and independent legal counsel or financial advisor. This website content is not designed or intended to provide authoritative financial, accounting, investment or other professional financial advice which may be reasonably relied on by its readers. If expert assistance in this area is required, the services of a qualified professional should be retained.

Links to Other Websites
This Friends and Family Credit Union website provides links to other websites for convenience and informational purposes only. You will see a disclosure on our site that alerts you when you are leaving our website. Linked sites are not under the control of Friends and Family Credit Union, and Friends and Family Credit Union is not responsible for the contents of any linked site or any link contained in a linked site, or changes or updates to such sites. Inclusion of such links in the Friends and Family Credit Union website does not imply endorsement by Friends and Family Credit Union of the site, its content, advertisers or sponsors. For your protection, we recommend that you review the separate privacy notices provided on these linked websites. External sites may contain copyrighted materials with restrictions on use and reuse, whereby permission for use or reuse must be obtained from the original source, not from Friends and Family Credit Union. 

Use of “Cookies” on This Website to Collect Data
Friends and Family Credit Union is strongly committed to protecting and maintaining the privacy of your non-public, personal information. Our information gathering and dissemination practices for this site are described as follows. Friends and Family Credit Union automatically collects and stores the following information when you visit our website:

• Date and time your request was received
• Your Internet Protocol (IP) address, or the address of your Internet Service Provider (ISP)
• Specific resource on Friends and Family Credit Union website that was accessed as a result of the request or application
• Content of any sent or received cookie*

*Some parts of the Friends and Family Credit Union website may use a “cookie,” which is a file placed on your computer hard drive that allows the Friends and Family Credit Union server to log the pages you use in the Friends and Family Credit Union website to determine if you have visited the site before. It also stores your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content. No personal identifying information is captured by the cookie. This information is used by the Friends and Family Credit Union server to provide certain website features during your visit. You can set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. By rejecting a cookie, some of the features available on the site may not function properly.

Other than the automatic data collection activity described above, this site collects no personally identifiable information. When you knowingly and voluntarily provide personal, non-public information, such as when you complete data fields on a loan application, you have chosen to make an exception to the automatic data collection as described.

Information We Share
We may share public and non-public personal information concerning your transactions and experience within Friends and Family Credit Union and related organizations. This sharing of information is intended to help us offer financial products and services we believe would benefit you and facilitate the servicing of your accounts. You have a choice as to whether or not you want this information shared with Friends and Family Credit Union-related organizations. If you prefer that we not share this information, you may opt out by writing to us at Friends and Family Credit Union, Attention: Compliance Officer, 2043 E. Prospect Rd., Ashtabula, Ohio 44004. Please provide your name, address and account number(s).

Other non-public personal information may be shared with service providers who assist us in servicing your accounts and preparing and/or delivering financial services and products to you on our behalf. Examples of such third-party service providers include check printers, data processors, deposit or loan account service providers, check verification services, and credit reporting agencies.

Information we collect, as described above, may also be shared with companies that perform marketing services on our behalf or with other financial institutions with whom we have joint marketing agreements. This allows us to offer a variety of financial products and services we endorse and believe you may find beneficial. These companies we do business with agree to keep such information confidential and are prohibited from disclosing such information to anyone for any other purpose. We do not, and will not, share your information with non-financial companies for the purpose of allowing them to market their products and services to you.

Friends and Family Credit Union does not disclose any non-public personal information about you to any other third parties except as permitted or required by law. We do not share medical or health insurance information, nor will we disclose medical information to unaffiliated third parties unless you have instructed us to do so in writing.

Information about Friends and Family Credit Union member accounts may be reported to credit bureaus. Late payments, missed payments, or other defaults on your accounts may be reflected in your credit report.

Notice Regarding Children’s Information
We respect the privacy of children and comply with the practices under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from children.

Email Communications
When you choose to identify yourself to Friends and Family Credit Union and provide an email address as an accepted communication channel, you are consenting to Friends and Family Credit Union using the information you provide, including personally identifying information, in accordance with this notice, unless you expressly state in the email your objection to any use(s). This may include the transmission of service communications such as welcome letters, billing reminders, technical service information and security announcements. Since general email is not secure and may be intercepted or viewed by others, you should refrain from sending confidential or private information via email.

Information Security Standards
Friends and Family Credit Union continually updates and improves our security standards and procedures to help protect against anyone gaining unauthorized access to your confidential information and to prevent fraud. We maintain physical, electronic and procedural safeguards that comply with federal standards. Our associates have an appropriate level of access to your personal information in order to perform their jobs and provide you with the best financial products and services possible. We do work with law enforcement officials to pursue any individuals who either fraudulently access or attempt to access or use information. We are continually looking for new technology to further enhance the security of this information. Through appropriate checks and balances built into procedures.