New Mastercard

New Mastercard

Friends and Family Credit Union is excited to announce our partnership with a new credit card processor to better service your Mastercard credit card needs.

This will mean a few changes to your account, and we want to make sure you know exactly what’s happening.

Your new credit card will come with the following new features:

24/7 Cardholder Service:
Call 888-999-3365 (Toll Free US) & 531-233-6399 (International), for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.

What you need to know:

  • Your new card will be mailed on 4/12/21. Please anticipate 7-10 business days for delivery;
  • New cards will be mailed to all cardholders, regardless of whether they are primary or secondary cardholders. Please note: your credit card number and your expiration date will change.
  • For security reasons, secondary cardholders will have their own individual card number and Card Verification Value (CVV – three- digit number on the back of the card) number and expiration date for their new card.
  • If you plan to use your card at any ATM, you will be required to use a Personal Identification Number (PIN). You can select your unique PIN during the activation of the card or call at a later time to select your PIN.

For your convenience we have included Frequently Asked Questions below. If you have any additional questions or inquiries prior to the conversion date of 4/26/21 or afterwards, please call us at 330-832-1371.

How to make your Friends and Family credit card payment:

  • If by check: No action is required. Please include your payment stub with your check and mail to: Friends and Family Credit Union, 3920 Erie Street S, Massillon, OH 44646
  • If via a bill pay service: Automatic debit or automatic transfer - Action is required. Remember to update your account information, payment address, or transfer request information when the first statement for your new card arrives.
  • Pay in Person: At any Friends and Family Credit Union branch office.

Recurring Activity

The account number and expiration date on your new card will change along with the CVV code on the back. It is extremely important to update your account information on all recurring charges or credits that you have authorized on your Friends and Family Mastercard credit card.

As always, our goal is to provide you with the very best in products and services and we thank you for your patience throughout this process.


Why am I receiving a new credit card?

FRIENDS AND FAMILY CREDIT UNION is changing the credit card processor to better serve your credit card needs. This change requires that a new card be issued.

Will my interest rate change as part of this conversion and card issue?

No. Your interest rate and other terms on your account will not be changing.

Will I have a new PIN number so I can access cash from my credit card?

Yes, you can select your unique PIN by calling the number on the activation label and choosing the PIN option.

My existing card does not expire for quite a while; can I continue using my existing card until expiration?

No. Your existing card will not work after 4/26/2021 at 6:45 a.m. EDT. Instructions will come with your new card to ensure it is ready to use on or after 4/26/2021.

What is EMV?

EMV stands for Europay, Mastercard® and Visa®. EMV chip technology is becoming the global standard for credit card and debit card payments. This smart chip technology features credit cards with embedded chips that that will help increase security and reduce fraud. This standard has many names worldwide and may also be referred to as: "chip and signature."

Will all merchants be able to accept my EMV (chip) credit card?

Yes. Your card will be accepted at all merchant locations.

My spouse and I both have FRIENDS AND FAMILY CREDIT UNION credit cards, and I only received one card. Will my spouse receive a card?

Yes. As a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.

What do I need to do if I have preauthorized or recurring payments that are tied to my existing FRIENDS AND FAMILY CREDIT UNION credit card?

To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs), contact the merchant on or after the 4/26/2021 with your new card number and expiration date.

Will the due date for my credit card payment change?

No. Your due date will stay the same.

Will I need to send my payment to a new location after the conversion?

Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 on or after 4/26/2021 to ensure that your payment reaches the processor by your due date.

I setup my monthly credit card payment as an automatic ACH transfer, payroll deduction or as a recurring transfer. Do I have to make any changes?

To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) on or after the 4/26/2021 & provide your new card number and payment address of P.O. Box 2711 Omaha, NE 68103-2711.

Will my previous card history transfer to my new card number so I have access to the information if needed?

You will not be able to access statements/history online as of 04/22/21, so we recommend you save the statements to your computer or print hard copies before this date.


Credit Card Terms and Conditions